QCF Level 2 Health and Social Care Diploma Group A: Mandatory Units Knowledge Workbook Essay

key out the oppo berth reasons people communicate.People communicate to express demand,feelings,ideas,ask questions,share experiences condone how effective discourse affects all aspects of actor workEffective communication helps to understand customers needsExplain wherefore it is important to observe an several(prenominal)s reactions when communicating with themsee moredescribe the components of a individualised development architectural designBecause I drop know from the reactions how the psyche feels(happy,pain),if the mortal understand what I am trying to say,if the mortal is interested in conversationSHC022Introduction to individualal development in health, kindly carry off or childrens and young peoples settings infer what is needed for competence in own work role (1.2,1.3)Identify standards that process the right smart the role is carried revealThis standarts are including in health and preventive act 1974,Moving and Hnadling Guidelines,Hasawa,Riddor ,Coshh chance upon ways to ensure that someoneal attitudes or beliefs do non obstruct the quality of work.Treat everyone equaly)no difference in fetch up,religion,race)Be subject to reflect on own work activities (2.1)Explain why reflecting on practice is an important way to develop knowledge, skills and practice.Reflecting on come helps me to see what I am doing good,where(in which areas)I need advice or more cultivationBe able to agree a personal development plan (3.1, 3.2)Identify sources of fight for own learning and development.- egotismeducation (internet,books)-Meetings with supervisor and more preparationDescribe the process for agreeing a personal development plan and who should be involved.In personal development plan should be involved suprvisor and I. For this plan I have to know what I want to learn,what my targets are and modify with supervisor to see how big progress Ive done and what needs to be changedProfessional discussion with Assessor on SHC022Candidate tinge Assessor signature SHC023Introduction to equality and inclusion in health, social business concern or childrens and young peoples settingsUnderstand the importance of equality and inclusion (1.1,1.2,1.3)Explain what is meant bya) diversity=diference(that everyone is extraordinary and antithetical)b) equality=treat the people on same way(and treating people in way appropriate to their needs)c) inclusion=including(inclusion is about giving a honorable chance to be included without discrimination)d) discrimination=wrong judgement establish on depend on,religion,rase,disability(leave someone out of the team because of judgement)Describe ways in which discrimination whitethorn deliberately or inadvertently occur in the work setting.For example-bus driver wont let wheelchair substance detestationr and carer into the bus because he doesnt want to make ready the storm for wheelchair-carer and client pull up s restorations be different religion and lymph node allow celebrat e own festive days(of religion) provided wont get carer do celebrate hers/his religion festive daysExplain how practices that support equality and inclusion foreshorten the likelihood of discrimination.Be example-to show the man right attidude towards discrimination (forexample support wheelchair user whos discriminated by refusing enter into bus)Be able to work in an inclusive way (2.1, 2.3)Identify legislation, codes of practice and organisational polices and procedures (where these exist) relating to equality, diversity, discrimination and rights in own role.-Disability Discrimination interpret-Human Rights Act 1998-Employment equality regulations 2003-Special education need and disability act 2000-The sex discrimination Act 1975Describe how to challenge discrimination in a way that promotes change.action=do something when I see discrimination and not to ignore it question it=ask why and discus itBe able to access information, advice and support about diversity, equality and inclusion (3.1)Describe situations in which additional information, advice and support about diversity, equality and inclusion may be needed.Theres different methods of obtaining information on diversity,equality and inclusion. -goverment web site (list of all current legislations to protect the rights of individuals -age UK group (can supply materials to hand out to client )I may need this informations to help client who is want advise on particular subject or if I am trying to obtain information in order to support clientSHC024Introduction to work of care in health, social care or childrens and young peoples settings.Understand the meaning of duty of care (1.1, 1.2)Define the term duty of care work of care is responsibility towards the person I look after(in meaning to salve the person refuge and away from harm)Describe how the duty of care affects own work.Duty of care means it is my part of my job to keep me and my client base hit so I am following all security rules to ke ep everything safe and if theres any new changes ,training or update I follow the new rulesUnderstand support available for addressing dilemmas that may scratch about duty of care (2.1, 2.2)Describe dilemmas that may arise between the duty of care and an individuals rights.The client knows what she/he is doing.Its clients right to decide about own life even if I disagree with clients choise and I have to respect that (for example what is healthy to eat,what activities client wants to do) Explain where to get additional support and advice about how to resolve such dilemmas.I am seeking support and advice from my supervisor or from subprogram. Way how to nullify conflicts because of this dilemmas is to make sure individual is aware of the consequencesKnow how to respond to complaints (3.1, 3.2)Describe how to respond to complaints-respond the complaining asap-acknowledge mis regaining-speak about different views on what happened-explaining situation for both sides and appologyIdent ify the main points of agreed procedures for handling complaints-recorded and document procedure-complaint is listened to and respected-procedure is clear-it may have formal and daily optionsHSC024Principles of safeguarding and protection in health and social careKnow how to appreciate signs of convolute ( 1.1, 1.2, 1.3)Define the following types of abusea) Physical abuse-if someone physicaly harm other personb) Sexual abuse-forcing into unwanted sex intimacyc) Emotional/psychological abuse-doing harm with words-if someone behave on way that emotionally attack other persond) Financial abuse-using persons money,property or other semiprecious things without this persnons knowing(unauthorised,illegal use)e) Institutional abuse-abuse happening in care homes,hospitalscan be any or combination of thesediscriminatory abuse,financial,neglect,physical,emotional,sexual abusef) Self neglect-when person neglect ownself(basic needs,personal hygiene)g) Neglect by others-passive for of abuse (for example carer should leave behind care for client but carer doesnt give client an tolerable caredo not change dirty linen,catheters) Identify the signs and /symptoms associated with all(prenominal) type of abuse.-physicalbrurses,scratches,change behavior-sexualbrurses,scratches in genital area,change behaviour-emotinalchanging behaviour-financialthe stirred person doesnt know where are the money dissapearing -neglectaffected person will shown lacl of personal hygiene,health problems,dirthy clothsDescribe factors that may contribute to an individual beingness more vulnerable to abuse.-if the individual has comunication difficulties,is socialy isolated,is depended on other persons helpKnow how to respond to suspected or say abuse (2.1, 2.2, 2.3)Explain the actions to take if there are suspicions that an individual is being abused.I have professional duty to report any wetnessed or suspected abuse to my supervisor or to the office.this information is refered to social func tion and it musst be assessedExplain the actions to take if an individual alleges that they are being abused.-let the person speak-ask open questions(those where is no possible to answer yes or no) -dont ask leading questions-take every allegattion seriously-contact and inform supervisor and officeIdentify ways to ensure that evidence of abuse is preserved.-make a compose record of conversation(date,time on it)-ensure written records are kept in safe place(bills,letters,medication records,bank statements) -record any physical signs of abuse on body(bruising,cuts)-not tidy anything up(wait for police)Understand the field and local context of safeguarding and protection from abuse (3.1, 3.2, 3.3, 3.4,)Identify national polices and local systems that relate to safeguarding and protection from abuse.-human rights act 1998-equality act 2000-social servicesExplain the roles of different agencies in safeguarding and protectingindividuals from abuse.-work together to prevent and protect adults from risk of abuse -support people to make their own choises-investigated actual or suspected abuse and neglectIdentify reports into serious failures to protect individuals from abuse.For example-if I am witness of abuse and I wont report it-if agency will get report of abuse from carer and wont take an passable acction -if I as a witness of active abuse cry police and the police wont show upIdentify sources of information and advice about own role in safeguarding and protecting individuals from abuse.Supervisor-safe guarding courseslocal safe guarding team-social servicesindependent safeguarding authorityUnderstand ways to reduce the likelihood of abuse (4.1, 4.2)Explain how the likelihood of abuse may be reduced bya) working with person centred values-encourage in contact with community,support to build up self confidenceb) encouraging active confederacy-coopretaion with organization for disabled people(be part of disabled comunity)c) promoting choice and rights-by liv ing with choises(places where to go for trips),accept the individuals right for own decision but supporting to make sure client is safeExplain the importance of an ready to hand(predicate) complaints procedure for reducing the likelihood of abuse.Know how to recognise and report unprotected practices ( 5.1, 5.2, 5.3)Describe unsafe practices that may affect the well-being of individuals-not safe suffice during moving and handling-incorect use of equipment-not disposing of waste properlyExplain the actions to take id unsure practices have been identified.-inform supervisor-write records of what is wrong + guidenceDescribe the action to take if suspected abuse or unsafe practices have been reported but nothing has been done in response.Keep reporting in case of abuse(report to supervisor,office again) call police(as nothing has been done foe change and the situaton may cause harm of client)